Mploy - דרושים

דרושים Support Team Lead בתל אביב

 \ 
CRM ERP \ 

Support Team Lead

 

10/11/2025

 תל אביב

 Play Perfect

Play Perfect is a fast-growing mobile gaming company that provides entertainment to millions of users around the world. The company is headquartered in Tel Aviv.

With a team of talented and passionate developers, designers, industry experts and gamers, Play Perfect is at the forefront of creating immersive gaming experiences that engage players on a whole new level.

As we continue to push the boundaries of what is possible in gaming, Play Perfect is poised to shape the future of the industry and redefine what it means to be a skill-based gaming company.

As we expand, we're seeking an exceptional Support Team Lead to join our team!

We’re looking for a Support Team Lead to join our growing Support team.

In this role, you’ll lead a team of specialists handling player payment inquiries, ensuring fast, accurate, and high-quality support. You’ll oversee daily operations, coach team members, and drive process improvements across our payments ecosystem to ensure seamless and secure player experiences.

Responsibilities:

  • Lead and mentor a team of Payments Operations Support Specialists, ensuring performance, engagement, and professional growth.
  • Oversee daily payment support operations - including withdrawals, support escalations, and chargebacks - to ensure accuracy and efficiency.
  • Monitor KPIs, SLAs, and ticket trends to identify areas for improvement and ensure a high standard of service.
  • Collaborate cross-functionally with Payments, Risk, and Product teams to resolve complex cases and enhance operational processes.
  • Conduct regular quality reviews and implement continuous improvement initiatives.
  • Act as the main escalation point for complex or sensitive payment & support issues, ensuring timely resolution and root-cause follow-up.
  • Foster a culture of accountability, collaboration, and continuous learning within the team.

Requirements:

  • 3+ years of experience in customer support in a B2C company (gaming industry - strong advantage).
  • 2+ years of experience leading a support or operations team.
  • Excellent analytical and communication skills with strong attention to detail.
  • Experience with Zendesk or other CRM/support platforms (Admin is an advantage)
  • Ability to collaborate effectively across teams in a fast-paced environment.
  • Fluent Native level English (additional languages - an advantage).
  • Advantage - Strong understanding of payment systems, processors, and dispute workflows.

משרות דומות שיכולות לעניין אותך

 

09/10/2025

 תל אביב

**About Wolt

**At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with ...

read more
 

09/10/2025

 תל אביב

About aidoc:

Aidoc is a pioneering force in clinical AI. Our clinical AI imaging solutions help physicians quickly identify and diagnose urgent c...

read more
 

20/10/2025

 תל אביב

Play Perfect is a fast-growing mobile gaming company that provides entertainment to millions of users around the world. The company is headquartered i...

read more
 

09/10/2025

 תל אביב

We are looking for a new Tier 3 Team Leader talent to join our team!

Your Impact & Responsibilities

  • Lead and manage a team of se...
read more
 

29/10/2025

 תל אביב

Papaya is one of the world's fastest-growing mobile game companies, providing entertainment for millions of users across multiple apps. The company is...

read more
 

04/11/2025

 תל אביב

We are looking for a passionate and experienced Help Desk Team Lead to join our global IT team! If you have a strong background in end-user suppor...

read more
 

30/10/2025

 תל אביב

Pontera is a fintech company on a mission to help people retire better. Our software platform enables retirement savers to get the help they need mana...

read more
 

21/10/2025

 תל אביב

Join us at Playtika (NASDAQ: PLTK), where we're driven by the belief life needs play. We’re on a mission to deliver infinite ways to play using cuttin...

read more
 

06/10/2025

 תל אביב

Itamar

At ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningf...

read more
הצג משרות דומות נוספות...

Mploy אצלכם בוואטסאפ

✨ רוצים להתעדכן בכל המשרות הכי שוות ישר לנייד?

הצטרפו לקבוצות הוואטסאפ שלנו וקבלו את כל ההצעות המתאימות – בלי לחפש, ובלי לפספס. מחכים לכם! 📱😊