דרושים Complaints & Risk Manager בתל אביב

Company Overview:

A well-established, regulated Forex company with international operations is seeking an experienced Complaints & Risk Manager to join its Israel office. The company provides a professional and dynamic work environment with a strong focus on compliance, client satisfaction, and operational integrity.

Responsibilities:

• Handle, investigate, and resolve client complaints in line with company policies and regulatory requirements.

• Prepare detailed complaint reports and maintain proper documentation for audits and regulatory review.

• Ensure timely communication and resolution of issues while maintaining a high level of professionalism and client satisfaction.

• Identify recurring issues or potential risks and work closely with relevant departments to address and prevent them.

• Monitor and assess operational risks across departments and propose mitigation strategies.

• Ensure compliance with regulatory frameworks and internal risk-management procedures.

• Liaise with regulators, legal teams, and senior management when required.

• Provide training and support to staff on complaint handling and risk-awareness procedures.

Requirements

• Minimum 2–4 years of experience in complaints handling or risk management within a regulated Forex or financial services environment.

• Strong knowledge of regulatory standards (e.g., ESMA, CySEC, ASIC, or local Israeli compliance frameworks).

• Excellent communication skills in English (Hebrew is an advantage).

• Detail-oriented, analytical, and able to handle sensitive information with discretion.

• Proficient in preparing reports and summarizing findings for management or regulatory review.

• Ability to work independently and collaboratively with cross-functional teams.

Benefits

• Competitive salary based on experience.

• Stable and professional work environment within a global Forex group.

• Opportunity to grow and take ownership of the company’s risk and complaint processes.