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26/11/2025
כל הארץ
Braintrust
**Job Description
**At Mindrift, innovation meets opportunity. We believe in using the power of collective intelligence to ethically shape the future of AI.
**What We Do
**The Mindrift platform connects specialists with AI projects from major tech innovators. Our mission is to unlock the potential of Generative AI by tapping into real-world expertise from across the globe.
**Generative AI models are improving very quickly, and one of our goals is to make them capable of addressing specialized questions and achieving complex reasoning skills.
Although every project is unique, you might typically:
****Requirements:
********Experience in one of the following:
Background: Customer Support Operations, Case Management, CRM Workflows, Basic business concepts and workflows. Prefer experience in Financial Services and Retail.
Requirements: Mid- to senior-level professionals (≥4 years) in customer service, support operations, or CRM management. Must understand SLA matrices, entitlement tiers, escalation policies, and queue management logic. Able to interpret XLSX/PDF/DOCX runbooks and match them to structured data (activity, account, goal tables). Clear written reasoning and attention to detail. Basic SQL reading skills (no coding required).
****Why this freelance opportunity might be a great fit for you?
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