דרושים סמנכ"ל תפעול ושירות (COO) במרכז

לחברת סטרטאפ טכנולוגית בעולמות הלוגסיטיקה באזור המרכז דרוש/ה סמנכ"ל תפעול ושרות. התפקיד כולל : this executive role is responsible for ensuring seamless end-to-end freight execution while delivering an exceptional customer experience across all touchpoints—from booking to final delivery. you’ll oversee logistics execution (air, ocean, and land), supply chain visibility, customer onboarding, and support. as a member of the executive team, you’ll be instrumental in scaling operational infrastructure and evolving customer success into a true driver of client retention and growth. operations leadership • own the global logistics execution function across all transport modes (fcl, lcl, air, intermodal). • build scalable sops and workflows that ensure accuracy, compliance, and real-time freight visibility. • partner with product and r&d teams to integrate operations with digital tools (e.g., shipment tracking, documentation automation, and exception management). • ensure regulatory compliance (e.g., customs, trade regulations) in all operating regions. customer success strategy • lead customer success, onboarding, drive satisfaction a cross end to end operation, retention, and upsell. • define and track key customer metrics • build playbooks and feedback loops that support proactive customer engagement and issue resolution. • serve as executive sponsor for strategic accounts and build strong, long-term client relationships. cross-functional strategy • collaborate with product, r&d, and revenue teams to continuously improve customer experience and platform usability. • use data and insights to prioritize process automation and workflow improvements. • lead operational forecasting and resource planning to align with demand and customer growth. דרישות תפקיד • bachelor’s degree in supply chain, logistics, business, or a related field (mba preferred). • 10+ years of experience in freight forwarding, logistics operations, or digital supply chain leadership. • deep understanding of international shipping (incoterms, customs clearance, trade lanes). • demonstrated experience leading tech-integrated operations and customer teams. • proven ability to manage kpis and slas at scale • strong analytical and communication skills; highly comfortable with logistics platforms and crm tools. preferred experience: • experience at a 3pl or 4pl with strong digital capabilities, or logistics tech startup. • knowledge of api integrations, shipment lifecycle visibility, and customer portal functionality. job number : jb-1918 |** לפנייה למשרה יש להגיש מועמדות **|