דרושים T3 Customer Support בתל אביב

Support complex delivery projects, demos, and PoCs Take an active part, hands-on, in delivery activities, including site visits Resolve complex production issues at customers sites Set the infrastructure during Delivery activities - computer installations and NW settings Leadership Mentor and guide SeeTrues T1 support engineers and partners Define customer support operations requirements, establish new processes,, and improve support tools utilization Serve as an expert-level technical resource during pre/post-sales phases Provide inputs to the Product and R&D teams for future product improvements Experience as a T3 support manager, FAE, Technical Account Manager (TAM), or equivalent roles - minimum 5 years experience Exceptional leadership and interpersonal skills Expert level, hands-on experience working with Linux (Ubuntu) OS Should demonstrate high analytical thinking and problem-solving skills Experience in configuring simple NW components and troubleshooting -inter דרישות: server communications SQL experience Experience in using Zendesk, Jira, Confluence, or equivalent platforms Experience in customer-facing positions - a plus Experience in scripting languages - a plus Experience in working with T1 partners - a plus Experience with BI tools - Google Looker and equivalent - a plus Willingness to travel - infrequent English at Mother tongue level, verbal and written - highly desirable Background and hands-on experience in screening and screening technologies (specifically X-ray and CT) - an advanta קורות חיים למייל מספר משרה 257500 [email protected]