דרושים Customer Success Manager & AI Trainer בתל אביב

Quack is hiring a Customer Success Manager & AI Trainer.

We’re a fast-growing startup tackling a huge market, trusted by global companies like Yotpo, Artlist, Notable, Rentman, and more.

We’re on a mission to keep every customer happy—building the next operating system for customer support teams. We’re well-funded, shipping fast, and delivering AI-powered products that customers actually love.

Who we are:

We value:

• Clear communication
• Deep focus
• A “keep it simple” mindset
• Ownership from end to end

Our founding team has worked together for 6+ years across multiple ventures. We care about building elite product and tech teams, and we invest in the people we work with. We’re looking for sharp operators who want to grow fast.

Role Overview:

We’re looking for a sharp, detail-obsessed Customer Success Manager & AI Trainer to onboard new logos, optimize prompt performance, and lead successful launches of our Copilot and Agentic AI products.

You’ll work closely with customers, Quack product teams, and large language models to drive adoption, retention, and measurable value. You’ll also help shape the voice, tone, and behavior of AI agents used by thousands of end users.

What you’ll own:

Customer Success & Onboarding

• Lead implementation for new customers from kickoff to go-live
• Build customer-specific success plans based on business goals and workflows
• Run training and onboarding sessions for customer teams
• Monitor adoption, track health, and flag risks early

AI Training & Optimization

• Design and refine LLM prompts, blocks, and topic flows for each customer
• Work directly inside the Quack Brain to test, QA, and fine-tune behavior
• Use conversation data to drive continuous improvement
• Collaborate with Product and Engineering on automation opportunities

Strategic Expansion

• Identify and pitch expansion opportunities (new channels, use cases, seats)
• Package customer success into scalable playbooks and documentation
• Turn real-world usage into customer stories, feedback loops, and insights

You should have:

• 2–4 years in Customer Success, Support Ops, or a client-facing SaaS role
• Proven ability to manage onboarding and drive value for enterprise accounts
• Sharp attention to detail with a knack for structured writing and QA
• Strong communication skills—especially with execs and cross-functional teams
• Comfort working with AI tools, prompt chains, or automation platforms

Bonus points for:

• Experience writing or refining AI prompts
• Familiarity with tools like Intercom, Zendesk, Notion, HubSpot, and Slack
• Background in customer support, AI/LLM products, or B2B SaaS
• Ability to manage multiple projects in parallel with tight turnarounds

What we offer:

Taking care of your future self:

• Stock options plan
• Personal growth budget (for personal, not professional development)

Choose your stack:

• Latest MacBook Pro
• Home office equipment
• Personal budget to buy whatever you want

Looking after your present self:

• Paid vacation
• No work on holidays or holiday eves
• Wellness and mental health plan

Hiring process:

We move fast—from intro call to offer in 7 days.

• Send your CV to join_[email protected]
• We’ll explore the best-fit opportunities and give you a quick call
• Short home assignment so you can “try before you buy” and get a feel for the role
• F2F session with Doron (hiring manager) & someone from the team to go deep on how you work and think
• F2F with Nadav (our CEO) to align on vision and strategy
• Provide 2–3 references
• Receive an offer 🙂

If this sounds like you or someone you'd highly recommend, please reach out. We’d love to meet.