דרושים VP Customer Success בהרצליה

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wanted: vp customer success for an innovative and profitable adtech product company in herzliya. this is a highly rewarding full-time and hybrid position in an award-winning organization.

the chosen candidate will lead and scale the publisher-facing customer success and professional services teams. he or she will be building long-lasting partnerships with the clients, optimizing their programmatic monetization, and ensuring the highest levels of satisfaction and retention.

job responsibilities: ● lead, grow, and mentor the customer success and professional services teams to deliver exceptional support and strategic guidance to the publisher partners. ● develop and implement customer success strategies that maximize revenue growth, customer retention, and satisfaction. ● act as a neutral, trusted advisor between clients and internal teams, ensuring fluent communication and alignment on expectations. ● drive high-value engagements across onboarding, optimization, upsell, and renewal phases. ● collaborate closely with legal and commercial teams to manage client agreements, including negotiating terms, amendments, and renewals. ● ensure full compliance and understanding of contractual and legal obligations within customer engagements. ● understand and optimize programmatic revenue flows, including the rtb (real-time bidding) lifecycle on the publisher side. ● provide technical leadership and consultative expertise, particularly around prebid.js, header bidding strategies, and related programmatic technologies. ● establish and maintain strategic relationships with key demand partners and monetization platforms. ● represent the “voice of the customer” internally, influencing product development, technical solutions, and operational improvements. ● report regularly to the cto on key metrics, escalations, and strategic account developments.

job requirements: ● 7+ years of experience in adtech, leading customer success and professional services teams. ● deep knowledge of programmatic advertising, rtb lifecycle, and publisher-side monetization. ● strong technical background, including deep understanding of rtb mechanics, prebid.js, and related publisher-side technologies. ● experience managing client-facing contractual negotiations and collaboration with internal legal functions. ● fluent in english, with excellent written and verbal communication skills. ● strong leadership style: neutral, fair, highly collaborative, and strategic. ● demonstrated success working with demand-side platforms and monetization companies is a strong advantage. ● proven ability to navigate complex technical and commercial conversations with c-level executives. ● self-starter with the ability to thrive in a fast-paced, entrepreneurial environment.

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