דרושים Customer Success Manager בתל אביב

Location: US East Coast / Tel Aviv

About Terra Security

Winner of the 2025 AWS/Crowdstrike/Nvidia cybersecurity accelerator, Terra Security is the first Agentic-AI powered, continuous penetration testing solution.

Terra is a well-funded, fast-growth AI for cybersecurity startup, based in Tel Aviv and remotely around the United States.

Terra’s platform is powered by a swarm of fine-tuned AI agents with human-in-the-loop oversight, delivering unmatched efficiency, accuracy, and continuous attack surface coverage. It runs thousands of best-in-class tests and crafts tailored, exploit-driven assessments based on each organization's unique business logic and risk profile.

Why Terra?

• Edge of technology: Terra leverages the most cutting edge AI technologies to build a first-of-its-kind Agentic AI penetration testing solution.
• Top Talent: Join a world-class, collaborative team of researchers, engineers, AI practitioners, and GTM champions.
• Growth: Ownership, autonomy, and broad exposure at every level of an early-stage, high-growth company.
• High reward - low risk: Terra is very well funded and lives in a large existing category with tremendous upside.
• AI-Native company: At Terra, you’ll work in an AI-native company - from Engineering, through Product, design, GTM, and operations, Terra was born in AI and leverages AI-native workflows across the board.

Your Role

You will be in charge of the entire post-sales process - from onboarding, implementation, ongoing relationship, expansions, and renewals.

This position involves direct engagement with customers and hands-on ownership of their success. You will work closely with Terra’s customers and delivery team. The position includes designing and implementing structured onboarding and customer-facing operational workflows, collaborating with internal teams, and ensuring that each customer receives full, end-to-end support and partnership from Terra.

What You Bring

• 3+ years of experience in Customer Success / post-sales roles in a cybersecurity company.
• Demonstrated experience in building and optimizing processes such as onboarding flows and operational workflows tailored to customer needs.
• Excellent communication skills (both written and verbal) in English and strong team collaboration abilities.
• Startup mindset: self-starter, creative problem solver, and able to deliver high-quality results in ambiguous, fast-paced environments.
• AI-native mindset with hands-on experience working with LLMs and gen-AI tools.
• Experience with offensive security or penetration testing solutions is a strong advantage.