Mploy - דרושים
Mploy - דרושים

דרושים Head of Production & Support בנתניה

 \ 

Head of Production & Support

 נכון לתאריך

 

21/11/2025

 נתניה

 Fetcherr

Fetcherr experts in deep learning, e-commerce, and digitization, Fetcherr disrupts traditional systems with its cutting-edge AI technology. At its core is the Large Market Model (LMM), an adaptable AI engine that forecasts demand and market trends with precision, empowering real-time decision-making. Specializing initially in the airline industry, Fetcherr aims to revolutionize industries with dynamic AI-driven solutions.

Fetcherr is seeking for Head of Production & Support. In this high-impact role you will build, lead, manage, and continuously improve the company’s Production and Support functions, ensuring system availability, service quality, and seamless collaboration between development, operations, internal teams, and external customers.

This leader will manage both the L1 Monitoring Team, which provide 24/7 first-level monitoring and support, and the L2/L3 Support Teams, which deliver in-depth technical expertise and handle escalations to resolve complex issues

Key Responsibilities

  • Oversee all production environments and ensure business continuity.
  • Plan and manage system releases and deployments in coordination with development teams.
  • Ensure monitoring, stability, and performance of production systems.
  • Establish and manage customer support operations, including L1, L2, and L3 teams.
  • Lead the 24/7 L1 Monitoring Team, ensuring continuous system oversight and rapid response to incidents.
  • Guide the L2 and L3 Support Teams in providing advanced troubleshooting, root-cause analysis, and resolution of complex issues.
  • Handle escalations and coordinate issue resolution with internal teams.
  • Define and maintain SLAs to ensure high levels of customer satisfaction.
  • Maintain close communication and trust-based relationships with external customers to understand needs, gather feedback, and drive improvements.
  • Partner with different internal teams (e.g.Data, PO, APP, LMM, IT, and Account managers) to ensure alignment and smooth delivery.
  • Act as the main point of contact between technical teams and external customers during critical incidents, new deployments, and service updates.
  • Foster cross-functional collaboration to ensure customer expectations and business goals are consistently met.
  • Implement monitoring, reporting, and incident management processes.
  • Identify weaknesses and lead initiatives to improve efficiency and user experience.
  • Work according to define KPIs and data driven decision
  • Drive automation and optimize workflows across Production and Support.
  • Build, lead, and mentor Production and Support teams, including both L1 monitoring and L2/L3 advanced support functions.
  • Promote a culture of accountability, customer focus, and collaboration across teams.

Requirements:

  • Proven experience in leading Production and/or Support functions in a technology-driven environment.
  • Strong technical background with the ability to understand complex systems and processes.
  • Experience managing both 24/7 first-level support teams and advanced L2/L3 technical support functions.
  • Excellent communication and interpersonal skills, with the ability to engage effectively with internal teams and external customers at all levels.
  • Demonstrated ability to build and maintain strong relationships with customers, driving trust and satisfaction.
  • Experience working across multiple teams and departments to align priorities and ensure seamless execution.
  • Strong problem-solving, decision-making, and conflict-resolution skills under pressure. Track record of driving operational improvements, automation, and efficiency gains.
  • Leadership skills to inspire, mentor, and develop high-performing teams

משרות דומות שיכולות לעניין אותך

 נכון לתאריך

 

16/11/2025

 נתניה

Fetcherr experts in deep learning, e-commerce, and digitization, Fetcherr disrupts traditional systems with its cutting-edge AI technology. At its cor...  

read more

 נכון לתאריך

 

10/12/2025

 נתניה

Fetcherr experts in deep learning, e-commerce, and digitization, Fetcherr disrupts traditional systems with its cutting-edge AI technology. At its cor...  

read more

 נכון לתאריך

 

06/11/2025

 נתניה

****Join Us. Make Your Imprint.

**Novidea is an insurance technology company solving the toughest challenges faced by insurance brokers, agencies...  

read more

 נכון לתאריך

 

08/11/2025

 נתניה

**Job Description

**Our Company is where we transform vision into reality. It's where ideas become technologies, and cutting-edge technologies be...  

read more

 נכון לתאריך

 

26/11/2025

 נתניה

Fetcherr experts in deep learning, e-commerce, and digitization, Fetcherr disrupts traditional systems with its cutting-edge AI technology. At its cor...  

read more

 נכון לתאריך

 

26/10/2025

 נתניה

**Cibus Pluxee** is a leading provider of employee benefits and welfare solutions in Israel. Our advanced technology platform empowers employees to se...  

read more

 נכון לתאריך

 

21/11/2025

 נתניה

PassportCard Labs is where innovation meets impact. As the technological powerhouse behind PassportCard, we design and build cutting-edge solutions th...  

read more

 נכון לתאריך

 

03/12/2025

 נתניה

**About Teads

**Teads is the omnichannel outcomes platform for the open internet, driving full-funnel results for marketers across premium media....  

read more

 נכון לתאריך

 

10/12/2025

 נתניה

Full Stack Team Lead

זיהוי דרישה: 5774

מיקום גאוגרפי: שרון

חברה: ElbitSystems

עיר: נתניה

תאור משרה

We’re building someth...  

read more
הצג משרות דומות נוספות...

Mploy אצלכם בוואטסאפ

✨ רוצים להתעדכן בכל המשרות הכי שוות ישר לנייד?

הצטרפו לקבוצות הוואטסאפ שלנו וקבלו את כל ההצעות המתאימות – בלי לחפש, ובלי לפספס. מחכים לכם! 📱😊