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דרושים Tier 3 Support Engineer בתל אביב

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Tier 3 Support Engineer

 

19/11/2025

 תל אביב

 entrypoint

Tier 3 Support Engineer

We are looking for an experienced Tier 3 Support Engineer to join a global technical support team.

This role involves full ownership of complex technical issues, close collaboration with cross-functional teams, and delivering high-quality, customer-focused technical support for enterprise environments.

Responsibilities

  • Own and resolve advanced technical issues, including troubleshooting, root cause analysis, and customer communication
  • Lead internal escalations and work closely with Customer Success, Sales, and R&D teams
  • Debug software issues through log analysis, deployment investigation, and collaboration with engineering teams
  • Use Python/Bash scripting to automate troubleshooting and improve operational efficiency
  • Work with Linux, networking, VPN technologies, and cloud environments
  • Create internal knowledge base articles to support team learning and efficiency
  • Provide technical insights and product feedback to internal teams
  • Mentor junior engineers and support team-wide knowledge growth
  • Drive support-related initiatives, including training and release-readiness projects

Requirements

  • 5+ years of B2B SaaS Technical Support experience at Tier 3 level – must
  • Strong expertise in network protocols, VPNs, and advanced troubleshooting – must
  • Hands-on scripting experience in Python or Bash – must
  • Excellent communication skills and ability to work in a fast-paced, team-driven environment – must
  • Experience with Linux, SaaS systems, and cloud technologies – advantage
  • Familiarity with IPsec, VPN tunnels, Wireshark, BGP – advantage
  • Strong customer orientation and ownership mindset
  • Ability to learn new technologies quickly and work independently under pressure

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