דרושים Head of Customer Success בתל אביב

AudioCodes is expanding globally, and we’re looking for a proven Customer Success leader to scale our worldwide CSM team and drive customer value for * * Meeting Insights * * —our award-winning, AI-powered meeting intelligence platform.

• • About AudioCodes
• • AudioCodes (NASDAQ, TASE: AUDC) is a global leader in voice and conversational AI solutions, trusted by 50+ Fortune 100 enterprises and 66 top service providers. Meeting Insights launched in 2024 and has rapidly grown to hundreds of customers worldwide.

Meeting Insights was named * * “Best Use of AI” – UC Awards 2024

• • If you’re a strategic, passionate CS leader ready to shape the future of meeting intelligence, we’d love to meet you.
• • What You’ll Lead
• • As Head of Customer Success, you will:

• Lead and grow a global CSM team across Israel, the US, and Europe

• Own customer onboarding, adoption, retention, and expansion

• Serve as the executive sponsor for key enterprise accounts

• Partner closely with Product, Sales, Engineering, and Data teams

• Drive customer-centric strategies, processes, and success metrics (NPS/CSAT)

Requirements:

• • What We’re Looking For * *

• 5+ years managing global CSM teams of 10+ people

• Experience with enterprise B2B SaaS customers

• Strong communication, data-driven mindset, and executive presence

• Hands-on experience improving customer engagement and satisfaction

• Ability to thrive in a fast-paced, scaling SaaS environment