Mploy - דרושים
Mploy - דרושים

דרושים Customer Service Lead בחיפה

 \ 
CRM ERP \ 

Customer Service Lead

 נכון לתאריך

 

26/11/2025

 חיפה

 Regulus

About Regulus

Regulus is a defense-tech startup, we are developing advanced solutions that protect critical systems against operational threats. Our systems are field-proven, deployed by the IDF and global partners, and have safeguarded lives and strategic assets.

This is a unique opportunity to join a company at a pivotal growth stage and help shape its products, culture, and future.

We’re looking for a Customer Service Lead to establish and operate the backbone of our service activities. This is a hands-on, build-and-run position in a multidisciplinary defense technology environment—supporting deployed systems across multiple geographies and ensuring our customers’ missions never miss a beat.

You’ll work directly with Regulus’ end-users and customers, lead day-to-day service operations, and build the entire service infrastructure - from tools and processes to reporting and escalation frameworks. The ideal candidate combines strong technical depth in hardware and software systems with operational discipline and clear communication.

Key Responsibilities:

  • Build the Service Infrastructure: Develop and implement the systems, processes, and tools for service operations, including ticketing, knowledge bases, training materials, escalation paths, and performance metrics.
  • Hands-On Operational Support: Serve as the primary contact for customer inquiries, system issues, and post-deployment support, ensuring prompt, accurate, and compliant resolution.
  • Global Mission Support: Manage and coordinate service for systems deployed across multiple regions, maintaining uptime, reliability, and customer confidence.
  • Cross-Functional Collaboration: Partner closely with Product Managers and Engineering to translate field feedback into actionable product improvements and feature enhancements.
  • Documentation & Compliance: Maintain precise service records, update system documentation, and ensure adherence customer standards.
  • Data & Reporting: Define and track key metrics and communicate results internally.
  • Scalability & Growth: Establish the foundation for future scaling, including structure, training materials, and operational frameworks.

Requirements:

  • 5+ years of experience in customer or field service roles, ideally within defense, aerospace, or advanced technology sectors.
  • Strong technical background in hardware and software systems, with proven ability to troubleshoot and communicate technical issues effectively.
  • Demonstrated success in building service processes or infrastructure from the ground up.
  • Experience supporting or interfacing with defense, government, or enterprise-level technical customers.
  • Excellent communication skills and high competency in English, both written and spoken.
  • Familiarity with service management or CRM platforms.
  • Eligible for or holding a security clearance.
  • Customer success or customer experience background is an advantage.

משרות דומות שיכולות לעניין אותך

 נכון לתאריך

 

12/11/2025

 חיפה

Please apply in English only

* The Site Technology Manager is responsible for leveraging the resources and capabilities of the Enterprise Techn...  

read more

 נכון לתאריך

 

13/11/2025

 חיפה

**What To Expect
**All CVs need to be in English please in order to be considered.

As a Store Manager at Tesla, you are a seasoned and charisma...  

read more

 נכון לתאריך

 

09/12/2025

 חיפה

Regulus is an agile defense-tech startup tackling the most complex challenges in counter-drone and uncrewed defense. With hundreds of combat-proven sy...  

read more

 נכון לתאריך

 

09/12/2025

 חיפה

**Our Purpose

**TERADYNE, where experience meets innovation and driving excellence in every connection. We are fueled by creativity and diversity...  

read more

 נכון לתאריך

 

26/11/2025

 חיפה

About Regulus

Regulus is a defense-tech startup, we are developing advanced solutions that protect critical systems against operational threats. ...  

read more

 נכון לתאריך

 

31/10/2025

 חיפה

Changing lives. Building Careers.

Joining us is a chance for you to do important work that creates change and shapes the future of healthcare. Th...  

read more

 נכון לתאריך

 

11/11/2025

 חיפה

Note: By applying to this position you will have an opportunity to share your preferred working location from the following: **Tel Aviv, Israel; Haifa...  

read more

 נכון לתאריך

 

07/11/2025

 חיפה

We are a growing startup developing an AI-powered system that helps lifeguards detect emergencies in real time, revolutionizing water safety worldwide...  

read more

 נכון לתאריך

 

26/11/2025

 חיפה

About Regulus

Regulus is a defense-tech startup, we are developing advanced solutions that protect critical systems against operational threats. ...  

read more
הצג משרות דומות נוספות...

Mploy אצלכם בוואטסאפ

✨ רוצים להתעדכן בכל המשרות הכי שוות ישר לנייד?

הצטרפו לקבוצות הוואטסאפ שלנו וקבלו את כל ההצעות המתאימות – בלי לחפש, ובלי לפספס. מחכים לכם! 📱😊