דרושים FinOps& Customer Success Manager במרכז

A successful global company specializing in delivering advanced solutions to its customers throughout their digital transformation journey. The company provides end-to-end digital transformation services for businesses, including cloud solutions, data, artificial intelligence, and complex enterprise infrastructures.

The company is located in central Israel, within walking distance of a train station, and offers a hybrid work model with two work-from-home days per week.

The role includes:

• Building and maintaining strong, long-term relationships with customers
• Developing and implementing customer success plans
• Improving overall customer experience and driving customer satisfaction
• Reducing churn and increasing customer retention
• Leading customer onboarding and training processes
• Providing insights and analysis on customer interactions with the business and its solutions
• Managing customer inquiries, requests, and complaints in a professional and timely manner

Requirements

• 2 years of experience as a FinOps Manager, Business / Financial / Cloud Analyst, or in a similar role
• Strong understanding of cloud services and cost models, with proven experience in cost optimization on Azure and AWS
• Proven experience working directly with customers
• Experience in a customer-facing role – mandatory
• Very high level of English, both written and spoken – mandatory