Mploy - דרושים

דרושים Tier 3 Team Leader בתל אביב

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Tier 3 Team Leader

 

09/10/2025

 תל אביב

 Check Point Software

We are looking for a new Tier 3 Team Leader talent to join our team!

Your Impact & Responsibilities

  • Lead and manage a team of senior Tier 3 Support Engineers across EMEA/APAC.
  • Act as a technical mentor, guiding the team through deep investigations involving network protocols, VPNs, cloud integrations, and Linux systems.
  • Own escalations from high-value enterprise customers, driving resolution and ensuring customer satisfaction.
  • Collaborate cross-functionally with Product, R&D, Sales, and Customer Success to remove blockers and improve the customer experience.
  • Drive internal projects, process improvements, and training programs to scale the team’s capabilities.
  • Support global initiatives and align with counterparts in the US to ensure consistent follow-the-sun support coverage.
  • Represent the customer’s voice internally, identifying trends, recurring issues, and areas for improvement.
  • Maintain a hands-on technical presence — this is a player-coach role.

Your Knowledge & Skills

  • 3+ years of experience leading a technical support or engineering team — ideally Tier 3 or similar escalation teams.
  • 5+ years of hands-on experience in technical support or customer engineering, preferably in B2B SaaS, cybersecurity, or networking.
  • Deep knowledge of network protocols, VPNs (IPsec, SSL), BGP, firewalls, and cloud networking — must.
  • Strong experience with Linux, scripting (Python/Bash), log analysis, and troubleshooting distributed systems.
  • Proven ability to guide teams under pressure, manage multiple priorities, and maintain technical depth.
  • Excellent communication and collaboration skills, with the ability to engage globally and cross-functionally.
  • Highly customer-oriented mindset with a drive for excellence and accountability.
  • Experience in managing remote or global teams – strong advantage.
  • Fluent in English (spoken and written).

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