Mploy - דרושים
Mploy - דרושים

דרושים Tier 3 Team Leader בתל אביב

 \ 

Tier 3 Team Leader

 נכון לתאריך

 

18/11/2025

 תל אביב

 Check Point Software

We are looking for a new Tier 3 Team Leader talent to join our team!

Your Impact & Responsibilities

  • Lead and manage a team of senior Tier 3 Support Engineers across EMEA/APAC.
  • Act as a technical mentor, guiding the team through deep investigations involving network protocols, VPNs, cloud integrations, and Linux systems.
  • Own escalations from high-value enterprise customers, driving resolution and ensuring customer satisfaction.
  • Collaborate cross-functionally with Product, R&D, Sales, and Customer Success to remove blockers and improve the customer experience.
  • Drive internal projects, process improvements, and training programs to scale the team’s capabilities.
  • Support global initiatives and align with counterparts in the US to ensure consistent follow-the-sun support coverage.
  • Represent the customer’s voice internally, identifying trends, recurring issues, and areas for improvement.
  • Maintain a hands-on technical presence — this is a player-coach role.

Your Knowledge & Skills

  • 3+ years of experience leading a technical support or engineering team — ideally Tier 3 or similar escalation teams.
  • 5+ years of hands-on experience in technical support or customer engineering, preferably in B2B SaaS, cybersecurity, or networking.
  • Deep knowledge of network protocols, VPNs (IPsec, SSL), BGP, firewalls, and cloud networking — must.
  • Strong experience with Linux, scripting (Python/Bash), log analysis, and troubleshooting distributed systems.
  • Proven ability to guide teams under pressure, manage multiple priorities, and maintain technical depth.
  • Excellent communication and collaboration skills, with the ability to engage globally and cross-functionally.
  • Highly customer-oriented mindset with a drive for excellence and accountability.
  • Experience in managing remote or global teams – strong advantage.
  • Fluent in English (spoken and written).

משרות דומות שיכולות לעניין אותך

 נכון לתאריך

 

27/11/2025

 תל אביב

Why Join Us?

Check Point Infinity External Risk Management, otherwise known as Cyberint, continuously reduces external cyber risk by managing and...  

read more

 נכון לתאריך

 

28/11/2025

 תל אביב

Check Point Infinity External Risk Management, otherwise known as Cyberint, continuously reduces external cyber risk by managing and mitigating an arr...  

read more

 נכון לתאריך

 

22/12/2025

 תל אביב

At CYDERO, we specialize in delivering cutting-edge cybersecurity services with a human touch. We believe that true security isn't just about systems ...  

read more

 נכון לתאריך

 

10/12/2025

 תל אביב

At CYDERO, we specialize in delivering cutting-edge cybersecurity services with a human touch. We believe that true security isn't just about systems ...  

read more

 נכון לתאריך

 

19/12/2025

 תל אביב

About Duve:

Duve is one of the fastest-growing startups in hospitality tech, transforming how guests experience their stay through our fully pers...  

read more

 נכון לתאריך

 

15/12/2025

 תל אביב

**Welcome to the future of cloud networking and security!

**Cato Networks is the first company to converge enterprise networking and security int...  

read more

 נכון לתאריך

 

10/11/2025

 תל אביב

CloudZone is a global leader in multi-cloud services and a top-tier partner of AWS, Google Cloud, and Microsoft Azure. With over 14 years of expertise...  

read more

 נכון לתאריך

 

10/12/2025

 תל אביב

Why Join Us?

Are you ready to lead a top-tier team of developers in building the next-generation Web Application Firewall (WAF) SaaS platform? Th...  

read more

 נכון לתאריך

 

16/12/2025

 תל אביב

About Cyera

Cyera is on a mission to protect one of the world's most valuable resources: data. Our AI-native platform gives organizations a c...  

read more
הצג משרות דומות נוספות...

Mploy אצלכם בוואטסאפ

✨ רוצים להתעדכן בכל המשרות הכי שוות ישר לנייד?

הצטרפו לקבוצות הוואטסאפ שלנו וקבלו את כל ההצעות המתאימות – בלי לחפש, ובלי לפספס. מחכים לכם! 📱😊