דרושים Cloud Technical Support Engineer ברעננה

At Umbrella, we turn cloud spend chaos into clear savings. Our real-time FinOps platform helps enterprises and MSPs uncover every wasted dollar, forecast with confidence, and scale without surprises.

We’re looking for a Cloud Technical Support Engineer to join our Customer Success Department. This role is perfect for someone who’s curious, technically sharp, and excited to work directly with customers while solving real-world cloud challenges.

What you’ll be doing

• Own technical support from start to finish: onboarding, troubleshooting, training, and more
• Investigate and resolve complex issues by analyzing logs, running SQL queries, making API calls, and applying critical thinking
• Deliver product walkthroughs and ensure smooth customer adoption
• Collaborate with R&D and Product teams to manage bug reports, feature feedback, and continuous improvements
• Maintain and expand our internal knowledge base
• Manage multiple priorities in a fast-paced environment

What you bring

• 2+ years in a technical support role for SaaS or cloud-based products (experience with MSPs or Cloud Resellers is a plus)
• Familiarity with AWS, Azure, or GCP (Cloud Vendor or FinOps practitioner-level certifications are a bonus)
• Experience working with APIs, SQL, and tools like Zendesk and Jira
• Strong communication skills in Hebrew and English
• A degree in Computer Science, Information Systems, or a related technical field
• Organized, independent, and able to juggle tasks with confidence

Bonus points if you

• Know how to read or write code (e.g. Python, JavaScript). It’s not a must, but it gives you an edge when digging into issues or collaborating with R&D