דרושים Technical Support Engineer בתל אביב

A well-established and publicly traded company specializing in the development and manufacturing of lightweight, stabilized micro-cameras designed for ground, aerial, and maritime platforms.

The company is headquartered in Ra’anana, and work is conducted fully on-site from the office.

Responsibilities-

• Support customers with integration-related issues.
• Investigating and troubleshooting complex customer issues, while being responsible for follow-up, providing resolution, and verifying customer satisfaction.
• Resolve problems independently and understand the correct escalation procedures.
• Communicating customer issues and requests to product management and R&D.
• Maintain and manage our internal Knowledge Base.

Qualifications-

• 3 years of experience in Technical Support, Pre/Post Sale, Professional Services
• 2 years in support roles for a multidisciplinary HW based product in R&D/Startup environment
• Hands-on IP Networking experience, CCNA level or higher preferred.
• Video Processing incl Encoding/Decoding and/or Linux Experience
• Camera Electro Optics and/or RF Expertize
• Huge Advantage - 2 Years technical presales/sales experience
• Working experience in a Teleoperation-related industry
• Fluent in English – both written and spoken.
• Familiarity with Customer Relationship Management (CRM) tools.
• Excellent customer service skills.