דרושים Field Service & Training Specialist בכל הארץ

At LIXIL, we believe water has the power to transform lives. Through our pioneering solutions in housing and water technology, we create products that make better homes a reality for everyone, everywhere. With a presence in over 150 countries and a portfolio that includes leading brands such as GROHE, we are committed to innovation, sustainability, and improving everyday experiences.

As part of LIXIL, GROHE is a global leader in bathroom and kitchen solutions, driven by a passion for quality, design, and cutting-edge technology. To support our continued growth, we are seeking a Field Service & Training Specialist to join our team in Israel.

Location:

GROHE Israel, Yitzhak Rabin 1, Petah Tikva – Global Towers, Building A, 19th Floor

Your Impact

As a Field Service & Training Specialist, you will play a key role in ensuring technical excellence, training, and compliance across internal teams and external partners. You will deliver hands-on field support, enhance technician expertise, and ensure our service standards remain best in class.

What You’ll Do:

Training & Development

• Provide technical support and advice to internal teams (Call Centre, Customer Care, Sales, Projects) and external partners (dealers, installers).
• Design and deliver engaging training sessions to improve technical and product knowledge.
• Monitor technician performance and provide structured feedback to drive continuous improvement.

Field Operations

• Conduct on-site visits to resolve technical issues and deliver practical, hands-on solutions.
• Act as the main escalation point for complex cases requiring technical expertise.

Systems & Tools

• Manage and track technical issues using JIRA, ensuring accurate documentation and timely resolution.

Inventory & Stock Alignment

• Collaborate closely with the Field Service Specialist to align technical needs with stock availability and planning.

Customer Care Centre Support

• Serve as the on-site technical contact for the Customer Care Centre, offering real-time support and guidance.

Compliance & Safety

• Ensure all service activities comply with safety standards, industry regulations, and company policies.
• Promote a strong culture of compliance, risk mitigation, and continuous improvement.

What You’ll Need:

• Proven experience in field service, technical support, or training roles.
• Strong background in delivering technical training and coaching to diverse teams.
• Knowledge of industry regulations (sanitaryware or consumer goods experience is an advantage).
• Proficiency in JIRA (preferred) and SAP (a plus).
• Excellent communication, organizational, and documentation skills.
• Strong English and Hebrew proficiency.
• Service-oriented mindset with a collaborative approach.

What We Offer:

• Meal vouchers
• Health insurance covering your entire family
• Company car

At LIXIL, we are passionate about empowering our people to make a real impact. Join us and be part of a team that values collaboration, innovation, and professional growth.