דרושים Customer Success Manager בתל אביב

TITAN is a no-code, web-based platform within the Salesforce ecosystem for seamless form creation, data collection, and workflow automation.

As a * * Customer Success Manager * * , you'll manage client onboarding, expansions, and renewals while leveraging * * technical expertise * * with a * * strategic business mindset * * to build strong customer relationships and identify growth opportunities. Join our innovative CS team to drive success and collaborate with Sales, Product, Solutions, and Support teams.

• • Responsibilities: * *

• Serve as the primary point of contact for assigned customers, ensuring seamless onboarding, training, and adoption.

• Lead discovery meetings with key users and stakeholders from customers and partners to position Titan as a core system and focus on maximizing its value.

• Build strong relationships with key stakeholders to drive engagement and long-term success.

• Identify upsell and expansion opportunities by aligning product capabilities with customer needs.

• Analyze customer usage data to proactively address risks and drive retention strategies.

• Conduct regular business reviews and proactively address issues to drive customer satisfaction and retention.

• • Requirements: * *

• *  * 2-4 years *  *  of proven experience as a Customer Success Manager or Technical Account Manager in a SaaS company ( *  * must *  * ).
  

• Excellent verbal and written communication skills with strong customer-facing abilities, including a willingness to * * meet clients onsite * * and lead business discussions.

• Experience identifying upsell/cross-sell opportunities and working closely with Sales.

• Hands-on experience with onboarding and implementation processes of Salesforce CRM - a must.

• A can-do approach with strong problem-solving skills and the ability to work under pressure.

• Fluent in English and Hebrew; additional languages are a plus.

• Ability to work remotely across EU, IL, EST time zones.

• Bachelor’s degree in Computer Science, Industrial Engineering, Business or equivalent experience.

• The role follows a hybrid work model: 1–2 days per week at the Tel Aviv office.

• • Why Join TITAN?: * *

• Work with a dynamic and innovative team in a fast-growing SaaS startup

• Collaborate with industry-leading clients and gain exposure to cutting-edge technologies

• Enjoy the flexibility of remote work and a healthy work-life balance

• Competitive compensation package and opportunities for professional growth and development