דרושים Customer Success Manager בתל אביב

altshare – Leading the Equity Management Revolution

altshare delivers advanced, regulation-ready solutions for Equity Management, Trustee Services, Stock Administration, and Compensation Plans.

With 3,000+ companies, 150 venture capital firms, and over 120,000 beneficiaries worldwide, altshare is recognized as a trusted industry leader.

Powered by the altshare Platform, our ecosystem provides a unified, end-to-end infrastructure that simplifies complex equity operations, ensures multi-jurisdiction compliance, and supports founders, finance teams, and organizations at every stage of growth.

We’re Hiring: Customer Success Manager

A unique opportunity to build and lead the Customer Success function from the ground up.

This role blends strategic ownership with hands-on work — building processes, designing methodologies, and shaping the operational backbone that will support altshare’s global scale.

You'll work directly with customers while partnering closely with Product, R&D, Operations, Valuation, Trust, and Support teams to deliver an exceptional customer experience.

What You’ll Do

• Build the Customer Success function from scratch: workflows, methodologies, playbooks, and performance standards.
• Own the full customer lifecycle: onboarding, product enablement, training, engagement, and long-term relationship management.
• Define, monitor, and optimize KPIs (retention, onboarding time, adoption, satisfaction, SLA performance, etc.).
• Develop and enforce operational controls ensuring quality, documentation accuracy, and process integrity.
• Train, guide, and mentor employees; build clear materials and internal knowledge frameworks.
• Collaborate cross-functionally with key teams to refine workflows and improve customer outcomes.
• Manage relationships with strategic customers, including senior executives.
• Identify opportunities for product and process improvements based on customer insights.
• Drive renewals and expansion opportunities to deepen customer engagement.

What We’re Looking For

• 5+ years of experience in B2B Customer Success.
• Proven track record of building processes or structures from the ground up.
• Strong training, coaching, and mentoring capabilities.
• High operational discipline; comfortable with KPIs, dashboards, and control mechanisms.
• Ability to understand complex solutions — fintech or regulated environments are a strong advantage.
• Excellent communication skills with the ability to work with both C-level executives and end users.
• A proactive, ownership-driven, hands-on mindset with strong attention to detail.