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דרושים Customer Success Management - AI trainer בכל הארץ

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Customer Success Management - AI trainer

 

21/11/2025

 כל הארץ

 micro1

Job Title: Customer Success Management - AI trainer

Job Type: Contract (Full-time or Part-time)

Location: Remote

Job Summary

Join our customer's team as a Customer Success Management - AI trainer, where your industry knowledge will help shape the future of AI-driven customer engagement. In this pivotal role, you will leverage your expertise in customer success management to enhance AI models and develop actionable training rubrics, ensuring next-level product adoption and customer satisfaction.

Key Responsibilities

  • Design and implement training materials and rubrics to enhance AI model performance in customer success scenarios.
  • Collaborate cross-functionally with product, engineering, and data science teams to identify key areas for AI improvement.
  • Influence AI-driven onboarding and adoption strategies based on real-world customer success management best practices.
  • Utilize your relationship management skills to advocate for customer needs within the AI training process.
  • Continuously analyze account retention trends and surface actionable insights for AI model training and refinement.
  • Contribute to a culture of innovation and excellence by sharing feedback and identifying process enhancement opportunities.
  • Champion clear written and verbal communication, distilling complex processes into understandable training guidelines.

Required Skills and Qualifications

  • Proven experience in customer success management, with a track record of driving retention and customer advocacy.
  • Expertise in onboarding, product adoption, and relationship management processes.
  • Strong cross-functional collaboration abilities, working effectively with technical and non-technical stakeholders.
  • Exceptional written and verbal communication skills, with a keen eye for detail.
  • Demonstrated ability to analyze customer data and translate insights into actionable training.
  • Experience creating documentation, rubrics, or enablement materials in a SaaS or technology-driven environment.
  • Passion for leveraging AI and data to improve customer outcomes.

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