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דרושים Customer Success Manager (Israel) בכל הארץ

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Customer Success Manager (Israel)

 נכון לתאריך

 

19/12/2025

 כל הארץ

 Alta | AI Revenue Workforce

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Customer Success

Customer Success Manager (Israel)

Location: Israel, Tel Aviv**‍

****Accounts

**Responsibilities:

  • Manage a portfolio of mid-market and enterprise customers across various lifecycle stages, from onboarding to renewal
  • Lead customer meetings including onboarding, QBRs, enablement sessions, and ongoing follow-ups
  • Understand customer goals and define success plans to ensure ongoing value from the platform
  • Ensure high adoption and effective usage of the platform’s features by different user personas
  • Collaborate with Sales to support renewals and drive expansion opportunities

Risk

  • Proactively identify risks to customer satisfaction, usage, and retention, and create clear action plans to address them
  • Monitor customer health signals and track key metrics like engagement, sentiment, and support patterns
  • Be accountable for solving challenges early before they escalate into churn risks
  • Stay organized and detail-oriented across a high volume of accounts and multiple priorities

**Relationships:**‍

  • Build deep, long-lasting relationships with key stakeholders, from power users to C-level decision makers
  • Be a trusted advisor, helping customers integrate Alta into their business workflows and strategy
  • Understand customer pains and translate them into impactful, actionable solution
  • Represent Alta’s culture and values in every interaction ‍

Product

  • Develop deep product expertise across Alta’s AI tools and integrations
  • Guide customers on best practices for implementation and adoption, including training and enablement
  • Act as the voice of the customer: collect product feedback and collaborate with internal teams to influence roadmap and user experience
  • Help scale Customer Success by contributing to FAQs, help center content, and onboarding materials
  • Champion new features and lead rollouts to customers

**Required

**What You Bring:

  • 3–5+ years of experience in Customer Success, Account Management, or Strategic Consulting in SaaS
  • Native or fluent English speaker with clear, confident communication skills
  • Experience leading onboarding and adoption efforts for B2B software customers
  • Strong relationship-building and stakeholder management skills (including C-level)
  • Organized, detail-oriented, and proactive with strong project ownership
  • Tech-savvy and curious, comfortable with APIs, integrations, or automation tools
  • Availability to support US clients during core business hours, including afternoons EST/PST

Nice To Have

  • Experience in fast-paced startups or enterprise SaaS environments
  • You’re excited by AI and technology and adept at leveraging cutting-edge tools and automation to optimize marketing efforts
  • Familiarity with tools like Salesforce, HubSpot
  • Understanding of RevOps, sales enablement, or AI tooling

Apply to Alta

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