דרושים Technical Support Engineer בתל אביב

Why we're looking for you:

At Port, we’re redefining how internal developer platforms (IDPs) are built. Our product empowers organizations to centralize infrastructure operations and enable developer self-service at scale.

We’re looking for a highly motivated Technical Support Engineer to join our team and help us shape the future of internal developer portals, while helping our users get the most out of Port - troubleshooting issues, advising on best practices, and directly influencing how we improve the product

Acting as a key link between our users and our engineering team, you'll help shape both customer experience and product direction through problem solving and collaboration. If you’re passionate about solving complex technical problems, thrive on collaboration, and want to contribute to the future of platform engineering, we want to hear from you.

What you’ll do:

• Act as a trusted advisor: Support Port users as they integrate with technologies like Kubernetes, Terraform, and Cloud Platforms (AWS, GCP, Azure).
• Resolve issues end-to-end: Triage, investigate, and resolve technical support tickets. Escalate when necessary while owning follow-through.
• Collaborate cross-functionally: Work closely with R&D, Product, Sales Engineering, and Customer Success to deliver a seamless support experience.
• Be the voice of the customer: Surface trends, bugs, and usability pain points to Engineering and Product teams.
• Contribute to knowledge: Build and improve internal and external documentation, tutorials, and troubleshooting guides.
• Continuous Learning: Stay up to date with the evolving DevOps ecosystem and continually deepen your knowledge of integrated tools and services.

Who you’ll work with:

You’ll be part of a collaborative support team that sits at the intersection of Product, Engineering, and Customer Success. We value autonomy, technical rigor, and customer empathy.

Working closely with Product, Engineering, and Customer Success, you’ll not only help resolve issues but also play a role in shaping the product and enhancing customer success strategies.