דרושים Sales Operations – Strategic Customers ברעננה

Role Summary In this role, you will be responsible for streamlining sales processes, optimizing CRM systems, and ensuring smooth coordination across departments. You will oversee the entire sales order lifecycle – from order entry to fulfillment and post-sales support – ensuring efficiency, accuracy, and an exceptional customer experience. As a key link between Sales, Customer Service, Operations, and Finance, you will drive alignment, transparency, and continuous improvement while providing data-driven insights to enhance overall sales performance.

Position Type: Full-time, Monday through Friday

What You’ll Do Sales Order Processing • Accurately receive, review, and enter customer orders into the CRM system. • Verify pricing, quantities, and delivery details to ensure compliance with internal policies. • Collaborate with sales representatives to clarify order details and resolve discrepancies. • Process returns, credit notes, and other order-related transactions. • Maintain operational accuracy and adherence to internal standards. CRM and Data Management • Maintain accurate and up-to-date customer master data in the CRM. • Support the sales team with CRM usage, troubleshooting, and updates. • Assist with CRM workflow optimization to enhance efficiency and reporting quality. Reporting and Analytics • Generate regular reports on sales activities, KPIs, and performance trends. • Analyze data to identify opportunities for process improvement and business growth. • Provide actionable insights and dashboards to support management decisions. Sales Support • Support product launches, sales campaigns, and promotional activities operationally. • Assist with administrative tasks, documentation, and cross-functional sales projects. • Ensure consistent communication and coordination across internal teams.

Requirements • Bachelor's degree in business administration, Industrial Engineering & Management, or a related field. – required. • 2+ years of experience in Sales Operations – required. • Hands-on experience with CRM systems or similar business platforms – required. • Strong Excel and data analysis skills – required. • Fluent English – required. • Experience in the beauty or FMCG sector, preferably wholesaling – strong advantage. • High attention to detail and accuracy in a fast-paced environment. • Excellent communication and collaboration skills across teams. • Highly organized, proactive, and able to manage multiple priorities. • Other languages - advantage