דרושים Sales, Marketing & Customer Experience Director - Relocate to Kuwait בכל הארץ

Sales, Marketing & Customer Experience Director – Multi-Brand F&B Group (Relocate to Kuwait)

Ready to lead the full commercial engine of a fast-growing F&B group?

We’re hiring a Director to own sales growth, marketing performance, CRM, loyalty, digital journeys, and customer experience across a portfolio of restaurant brands. If you love blending creativity with commercial thinking — and you enjoy seeing your work move traffic, conversion, and retention — this is a big role with huge impact.

What’s in it for you?

• Group-level ownership across multiple brands and markets
• Full control of strategy across brand, performance, CRM, loyalty, CX, content and digital
• A seat at the table with Operations, Culinary, Finance and Leadership
• The chance to build a modern, data-led commercial function
• Big growth runway as the group expands formats, openings and markets

What you’ll be driving

• Annual commercial plan with brand and channel targets
• Campaigns and promotions that lift conversion, repeat visits, and average check
• CRM and loyalty programs with real segmentation, lifecycle flows, and measurable outcomes
• Digital journeys (web, app, ordering paths) that convert and reduce friction
• Customer experience strategy — NPS/CSAT, recovery, contact center standards
• Delivery performance improvements through marketing levers
• B2B, partnerships, catering and alternative revenue channels
• Budget ownership with full accountability for ROI
• Leadership of in-house and agency teams with clear goals and performance rhythm

What you’ll bring

• 10–15 years in Sales, Marketing or CX leadership roles
• Experience working across multi-brand restaurant or hospitality environments
• Proven revenue growth while protecting margin
• Hands-on CRM, loyalty and digital performance experience
• Background working with delivery platforms and digital ordering funnels
• Ability to build and lead a high-performing commercial team
• Strong analytical mindset with evidence-based decision making
• Bachelor’s degree required; Master’s preferred