דרושים Retention Team Leader - Australian desk בתל אביב

As a Retention Team Leader, you will be responsible for leading, coaching, and developing a team of retention agents focused on the Australian market. You will ensure high performance, strong client relationships, and consistent revenue growth while maintaining compliance and operational excellence.

• Lead, manage, and motivate a team of Forex Retention Agents

• Oversee daily activity for the Australian desk during market hours

• Drive retention, deposit growth, and lifetime value of existing clients

• Monitor KPIs, targets, and individual agent performance

• Coach, train, and develop team members through regular feedback and call monitoring

• Handle VIP and escalated client cases when required

• Ensure smooth handover from Conversion to Retention teams

• Collaborate closely with senior management and other departments

• Prepare daily, weekly, and monthly performance reports

• Ensure full compliance with company policies and regulatory standards

Requirements

• Proven experience as a Retention Team Leader or Senior Retention Agent within the Forex / CFD industry

• Strong knowledge of Forex products and trading platforms (MT4 / MT5)

• Demonstrated experience managing KPIs, targets, and team performance

• Experience working with Australian or Asia-Pacific clients – strong advantage

• Excellent leadership, coaching, and people-management skills

• Strong analytical and reporting abilities

• High level of responsibility, organization, and attention to detail

• Fluent English (additional languages are a plus)

• Ability to work early morning hours (06:00–14:00) from the office

Benefits

• Competitive base salary + performance-based bonuses

• Early finish every day (14:00) – excellent work-life balance

• Key leadership role within a very large and stable Forex group

• Clear career progression and growth opportunities

• Modern offices in Ramat Gan

• Supportive, professional, and international working environment

• Long-term employment stability